Skip to content 
Refund Policy
At Digis Rocket, we strive to provide the best services and products to our customers. However, if you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting a refund.
Eligibility for Refunds
Refunds for services rendered by Digis Rocket are considered on a case-by-case basis. To be eligible for a refund, you must meet the following criteria:
- The refund request is made within 30 days of the service delivery.
- The service provided was not as described or was not delivered as per the agreed terms.
Products
Refunds for products purchased from Digis Rocket are also considered on a case-by-case basis. To be eligible for a refund, you must meet the following criteria:
- The refund request is made within 30 days of the purchase date.
- The product is in its original condition, unused, and in the original packaging.
- Proof of purchase is provided.
Non-Refundable Items
Certain items are non-refundable, including but not limited to:
Customized or personalized services or products.
Digital products once they have been downloaded or accessed.
Clearance or sale items.
Refund Process
To request a refund, please contact our customer service team at info@digisrocket.com or call us at (+92) 335 3266681. Provide the following information:
- Your name and contact details.
- Order number or transaction ID.
- Reason for the refund request.
- Any supporting documents or evidence (e.g., screenshots, photos, etc.).
Exchanges
If you received a defective or incorrect item, you might be eligible for an exchange instead of a refund. Please contact our customer service team to arrange the exchange process. The item must be returned in its original condition, unused, and in the original packaging.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a mistake on our part (e.g., you received an incorrect or defective item).
Changes to This Refund Policy
We may update our Refund Policy from time to time. Any changes will be posted on this page, and you are advised to review this policy periodically. Changes to this policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Digis Rocket
📧 Email: info@digisrocket.com
📞 Phone: (+92) 335 3266681
📍 Location: Green Town, Lahore, Pakistan
